Making IT Investments Work Harder for Retailers

Retailers need to spend wisely on IT just as cost-conscious customers shop for value. According to Infosys' expert, the efficacy of IT systems is determined by the sales performance at the retail store. IT must improve the customer's basket size and increase sales. This article has been reproduced with the permission of www.groceryheadquarters.com

 

Master Data Management is Key to Successful Strategic Initiatives

Retailers must focus on the accuracy and integrity of master data to ensure the success of their data management and synchronization initiatives. According to Prasad Vuyyuru, Senior Principal and Group Solution Manager, Retail and Consumer Packaged Goods, Infosys, data... management complements data synchronization to deliver enterprise-wide benefits. In an article published by Progressive Grocer, he shares insights into nuances of data, data dependencies and their impact on supply chain effectiveness, micro-merchandising, price optimization and vendor collaboration. © 2007 The Nielsen Company. Reprinted with permission from Progressive Grocer, www.progressivegrocer.com

 

A Road Map to Fresh Shrink Management

In a survey of retailers conducted by Infosys, up to 75% of supermarket shrink originates from the fresh item category resulting in almost 10% erosion of sales. According to Anantha Radhakrishnan, Associate Vice President, Infosys, this can... be addressed by implementing a business process technology roadmap and increasing automation based on business rules and analysis. In an article published in Progressive Grocer, he discusses how to identify the root causes of shrink, measure its impact and increase profitability through fresh item management. © 2007 The Nielsen Company. Reprinted with permission from Progressive Grocer, www.progressivegrocer.com

 

Cashing in on Customer Information

Retailers must look at analyzing information in customer database as a means to make money, says Anantha Radhakrishnan, Associate Vice President, Infosys. Talking to Groceryheadquarters.com, he focuses on the 'point of relevance' to understand when a consumer is making... the decision to buy, which might not always be at the point of sale. He believes technologies like business intelligence and portal technologies - which are the enveloping layers - and wireless, RFID and VoIP can all be leveraged to orchestrate customer information and to monetize it by transmitting it down to the point of relevance for the consumer.

Reprinted from Grocery Headquarters^® February 2007; Copyright MacFadden Communications Group, LLC.

The True Value of Wireless - Personalized Shopping

Rather than be charmed by the 'coolness' factor of technologies like RFID and wireless, grocers need to evaluate them as serious tools for generating sales and trimming costs. Smart technology spurs sales and profitability. Talking to Groceryheadquarters.com,... Anantha Radhakrishnan, Associate Vice President, Infosys, says, "Wireless can take off when you bring all of the pieces of information (about a customer's tastes, buying habits, etc.) together and present them to the customer at what I call the 'point of relevance,' which is where the message will have the most meaning to the customer." He believes the true value of wireless technology will be utilized when that information will be tailored to the individual consumer.

Reprinted from Grocery Headquarters^® May 2007; Copyright MacFadden Communications Group, LLC.

Hannaford Enhances Supplier Collaboration with Infosys' B2B Portal

Consumer Goods Technology published a case study on how Infosys helped Hannaford collaborate with suppliers and increase profitability. Infosys' business-to-business (B2B) portal effected a business transformation by strengthening the company's relationship with suppliers.... The portal enabled electronic communication between the company and its suppliers, facilitated payments and accelerated time-to-market of new products.

Infosys Ranked among Leaders in Customer Satisfaction in Retail

The survey, conducted by Retail Info Systems News (RIS) and Pierre Audoin Consultants (PAC), evaluated 32 IT services suppliers across different parameters. Infosys was rated #2 in integration capabilities, #3 in domain expertise and #2 in overall satisfaction of... project. According to the RIS LeaderBoard 07 survey report, "Infosys is the only offshore player to appear among the leaders, which indicates its early and large investment in developing size and resources to offer comprehensive solutions, compared to the niche players."

Infosys Coordinates Business Strategies for Food Lion's Multi-Banner Foray

Food Lion, which operates grocery stores under five different banners in the United States, wanted to increase its footprint by opening 30 to 35 stores. Food Lion selected Infosys to expedite coordination of new systems with the company's newly adopted customer-centric... assortments to boost customer satisfaction. Retail Info Systems News published a case study on how Infosys provided business consulting and also developed interfaces to the new systems and helped implementation of downstream data flow. Food Lion has been working with Infosys since 2002. Dennis Post, vice president, IT, Food Lion, said, "Infosys is very skilled in understanding our business and has an excellent track record with us."

On Camera: CNET covers Magicmirror^®

Magicmirror^®, an interactive touch-screen application designed for changing rooms at shopping malls, has been featured on CNET.com. Infosys partnered with Big Space to develop Magicmirror^®, which uses RFID technology to enhance customers' shopping experience.

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Does your RFID Application Boost Sales?

Infosys is at the forefront of retail business solutions. RFID Journal highlighted our solution in an article on new product developments in Radio Frequency Identification (RFID)... "The report covered Infosys' proprietary algorithms that provide visibility into the movement of tagged goods through the supply chain."

'Outsource where it makes the most sense'

Nandan Nilekani, Co-Chairman, Infosys, inspired the phrase, "the world is flat", which was used by Thomas Friedman in his book, The World is Flat. In an interview with CIO magazine, Nandan Nilekani, sheds light on what the Flat World means to outsourcing.... According to him, work will be done where it makes the most sense. A global supply chain enables work to be decoupled and shipped to locations that offer the best combination of skills, cost, quality and manageability.

RFID: Out-of-the-box, in the Car Park

Infosys is pushing the envelope in radio frequency identification (RFID). CRM Buyer published an article on how we eased congestion at our multi-level car park in Bangalore with an RFID solution. The system detects cars with RFID tags and opens barriers for cars after authentication.

Testing RFID on Cars before Rollout

Infosys tests thoroughly before launch, often using real-world facilities. RFID Journal published an article on how we use our car park as a 'live-lab' environment. .. Significantly, it provides an RFID blueprint that can be deployed as a parking management solution or for applications such as yard management.

Tracing and Tracking 280 Million Assets with RFID

The logistics business involves managing innumerable moving assets. Infosys partners with logistics companies to ensure it functions like clockwork. RFID Update published a report on ... how we are implementing a global RFID solution for CHEP, a leading provider of pallet and pooling services. The RFID-enabled Returnable Transport Item Tracking solution enables CHEP to manage more than 280 million pallets and containers in a global network of service centers.

Maximize Product Lifecycle Management for Product Development

Multichannelmerchant.com published a story on the benefits of Product Lifecycle Management (PLM). According to Infosys' retail and consumer packaged goods expert, ... Product Lifecycle Management actually focuses on the design and development of a product, rather than the entire lifecycle. "The scope of PLM begins with product design and inception and ends when the item lands in the store."

Integrating India into the Global Supply Chain

Sdcexec.com published a story on the challenges of implementing a world-class supply chain in India. In the article, Infosys' Manufacturing and Supply Chain Management expert is... optimistic about supply chain initiatives in India. According to our expert, increasing consumerization of the middle class is creating demand for higher levels of supply chain capability and driving investment into critical areas

Do you have a Multi-Dimensional View of Customers?

RIS.com published a story on how retailers are using models that predict the effect of events on consumer behavior. It reported on a pilot of a large retailer, where customers were grouped into different demographic and psychographic clusters... The merchant uses models built through Infosys' Catalytic IT solution to predict the impact events will have on cluster members' likelihood to purchase specific products. The merchant anticipates the replacement of stockouts with a 20% increase in sales of the merchandise involved in the pilot.

Delight Customers at the Point of Purchase

Apparelmag.com highlighted two apparel-specific radio frequency identification (RFID) solutions of Infosys: Smart Visual Merchandising and Intelligent Laboratory for Inspiration & Design. .. The Smart Visual Merchandising solution uses RFID technology in interactive dressing room mirrors and in-store displays. The Intelligent Laboratory for Inspiration & Design solution enables digital asset management and physical tracking of garment samples, swatches and other materials for designers.

Magicmirror^®: An Intelligent Shopping Assistant

Foxbusiness.com published a story on Magicmirror^®, a user-friendly solution for shoppers at apparel outlets. The solution developed by Infosys and thebigspace uses Radio Frequency Identification (RFID)... to track the garments that shoppers take into the dressing room. It displays information about the product and offers matching suggestions on a mirror. According to Infosys' retail expert, "There is a better opportunity for retailers to make a sale if they can come to your dressing room to bring you what you've asked for."

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