Infrastructure Services

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Service offerings

Enterprise Systems Management (ESM)

Enterprise Systems Management (ESM) services focus on maximizing return on tools investments for an enterprise. Infosys partners with customers to develop, implement and manage their ESM tools strategy. We also help enterprises implement and comply with IT Operations frameworks through usage of service management and enterprise management tools. Our ESM service offerings include:

Assess: Assessment of ESM implementation and service management processes, ESM tool and vendor selection, ITSM roadmap
Implement: Service desk implementation and integration, configuration management, change and release management, monitoring and reporting dashboards
Manage: ESM tool environment support, ongoing assessment and fine-tuning, ESM tool consolidation

I2MP, Infosys' tool platform offers shared services for monitoring, management and reporting services for enterprise IT infrastructure components.

Related Information

Certifications

Infosys, an itSMF ISO/IEC 20000-certified organization
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Events

Infosys at BCS and itSMF Conference on CMDB, July 8-9, 2008, Olympia Conference Centre, London, UK

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