Infosys - BPO Services | Knowledge Services

Offerings

Knowledge Services/ Knowledge Process Outsourcing (KPO)

Infosys KPO Offerings: Research | Analytics | Financial Planning & Analysis | Publishing

Infosys KPO's analytics practice designs and delivers services across Banking and Capital Markets, the Retail and Consumer Packaged Goods industry, Communication Service Providers. We offer solutions across business functions such as Marketing, Risk, Operations and the Supply Chain.

Our focus:

Leveraging the right sources of data - By working with data from internal data warehouses, business partner data and data procured from vendors
Using the right amount and the right kind of data - Enabling the creation of meaningful derived data, choice of key business variables and appropriate time periods
Using tools and techniques appropriate to the situation at hand
Delivering tangible improvement on key business metrics - In terms of incremental new customers, sales, costs reduced and losses avoided

Service Offerings

Our analytics team has the academic training and hands-on experience to deliver high-quality reports, analyses and predictive models in the following functional areas:

Marketing Analytics	Risk Analytics	Operational Analytics	Supply Chain Analytics	Online Channel Analytics
Consumer Behavior Insights Customer Acquisition Models and Strategies Cross-Sell, Loyalty, and Churn Models and Strategies Direct Marketing Campaign Design, Execution, and Performance Analysis Media Mix Analysis and Optimization Survey Panel Data Analysis Sales Force Effectiveness Analysis Marketing Program Tracking Reports	Consumer Behavior Insights Validation and redevelopment of Market, Credit and Operational Risk Models Scorecard Model Development Collections Analytics Customized Risk Model Development Model Performance Tracking Risk Management Dashboards	Contact Center Analytics Store Performance Analysis Pricing and Revenue Enhancement Strategies Business Process Analytics	Demand Forecasting Inventory Analysis Out-of-Stock Reports and Analysis	Consumer Behavior Insights Customer Acquisition Models and Strategies Demand / Capacity Forecasting Online Advertisement Revenue Enhancement Text Mining and Qualitative Data Analysis Search Efficiency Improvement Channel Performance Dashboards

The Infosys KPO advantage

Business experience: Our team combines analytics experience with a sound grasp of one or more businesses. It helps us design and deliver services that are relevant to our clients
Data platform independent: We integrate and analyze data from disparate sources - Internal data, business partner data, data procured from vendors, and disparate formats (data warehouses, flat files, analytic software file formats, etc.)
Analytic tools experience: Our seasoned professionals have rich experience working on generic as well as special- purpose tools for querying, analyzing and modeling business data
Integrated delivery approach: We use the collective experience of teams across our organization in consulting, technology, business domain competence and outsourcing

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